ONIME HAIR HELP & FAQS SERVICE
Please Choose Your Question Type:
Question Before Purchase
About Order
How do I pay for an order?
To pay for your order on www.onimehair.com, follow the steps below:
1) Select the hair items you would like to order and click the "Buy Now" button.
2) Fill in the address information and choose the shipping method and payment method on the checkout page, then click the "Place Order" button.
3) Go to the payment platform to complete the payment.
2) Fill in the address information and choose the shipping method and payment method on the checkout page, then click the "Place Order" button.
3) Go to the payment platform to complete the payment.
How do I use my coupon code? Can I use two coupon codes in one order?
The purchasing process on our website is: Buy Now > Checkout > Confirm > Payment. When you are in the process of Checkout or Confirm, you can apply the coupon code if you have one, and please note that only one coupon code is allowed for one order.
Is there any hidden charges to my order?
Basically, the final amount you will pay is just the price of the product plus shipping(if you choose a paid shipping). Sometimes, because of the exchange rate of currency, when the payment finally cleared through the bank, the total amount will be a little different to the price of the product, but its only less than 0.5% of the total price.
Do I have to pay the customs duties & taxes?
Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees. Additional charges for customs clearance must be fulfilled by the recipient. Customs policies vary widely, the customs duty is determined by the custom of your country, and it is uncertain to know how much about it, you should contact your local customs office for more information.
About Products
Can I ask for small/large cap?
For full Lace Wig and 360 Lace Wig: The size of our full lace wigs and 360 lace wigs could not be changed.
For U-part Wig and Headband Wig: The cap size of U-part wigs and headband wigs could not be changed, but the U-part wig’s top is empty so you can adjust the wig according to your head size, and the headband wig’s cap can be available with adjustable strap, elastic velcro snapping design wig with 5 Clips, which can fit all head sizes perfectly, cap can be available with adjustable strap.
For lace front / lace closure wig:
1)Small Size is 21.5 inches, Large Size is 23.5 inches, you should know your own size and make a suitable decision.
2)If you change to those special cap sizes, you may need to wait about another extra 5-10 days. Would you like to wait? If you can wait and you want to ask for the small/big cap, please remember to leave the comments about it when you check out or send emails to us. Customer service email: official@onimehair.com .
3)It will be charged extra $10 for making the special cap size for you.
For U-part Wig and Headband Wig: The cap size of U-part wigs and headband wigs could not be changed, but the U-part wig’s top is empty so you can adjust the wig according to your head size, and the headband wig’s cap can be available with adjustable strap, elastic velcro snapping design wig with 5 Clips, which can fit all head sizes perfectly, cap can be available with adjustable strap.
For lace front / lace closure wig:
1)Small Size is 21.5 inches, Large Size is 23.5 inches, you should know your own size and make a suitable decision.
2)If you change to those special cap sizes, you may need to wait about another extra 5-10 days. Would you like to wait? If you can wait and you want to ask for the small/big cap, please remember to leave the comments about it when you check out or send emails to us. Customer service email: official@onimehair.com .
3)It will be charged extra $10 for making the special cap size for you.
Does your wig come in bleached?
Yes, The lace of our wigs are slightly bleached under the condition that the hair would not shed, if you need more bleaching, we advise to find a professional hairstylist to help.
Is your wig pre plucked?
Yes, all of our wigs come slightly pre plucked, you can customize it to your liking once you receive it.
Can your hair be dyed / bleached?
Yes. Our hairs are 100% human virgin hair and all our natural color hair can be dyed or bleached to #27, as a general rule it is easier to darken the hair than to lighter the hair. We do suggest getting a professional opinion by an experienced colorist and having your hairdresser dye the hair as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. We would advise for a one clip weft to be tested prior to coloring or restyling the full set to make sure the resulting shade is what you anticipate.
Note: Any dyeing and bleaching is done at the customer's own discretion and we cannot be held accountable if the results do not come out as intended.
Note: Any dyeing and bleaching is done at the customer's own discretion and we cannot be held accountable if the results do not come out as intended.
How many hair bundles can make a full head?
Normally the weight of 1 bundle is 100g-1105g,we suggest you to take 2.5 bundles for a full head,Especially for the length from 20inch to 30inch,3 bundles are necessary
About Payment
What types of payment do you accept?
We accept the following payment methods: Paypal, Credit Cards (Visa Card, MasterCard, and American Express), Klarna, Western Union, Moneygram. If you have any payment problems, please contact with us: official@onimehair.com.
Do you accept payment by installment?
Yes, Now we support PayPal Pay later and Klarna payment.
When I pay via PayPal, do I have to have a PayPal account? Can I use credit cards?
It is not necessary to have a PayPal account to order, you can pay with Credit/Debit Card directly. When you check out, please click paypal button, then you can choose the "Pay with Credit Card" on pop-up payment page.
Why is my card declined?
Sometimes when your card is expired, insufficient balance or poor credit which may have a record of Chargeback or others will lead to card declined when paying. So we suggest customers not take a dispute for no reasons, because your credit record will be affected, and your next shopping will be declined. When your card is declined, you can call your bank for the problem. Or you can try another card. If you still have problems, please send an email to us : official@onimehair.com
Why did my payment fail?
If your payment for an order has failed, please check it is not due to the following situations:
1)Card security code failed, Please note that an incorrect card security code could cause payment failure. Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.
2)Insufficient fund, If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit.
3)Please also make sure you have used a Visa or MasterCard personal credit card to finish payment, because at present debit card or business card is unable to be supported.
4)Exceed limit, Please make sure the order amount does not exceed your credit card limit,or the payment is unable to go through smoothly.
1)Card security code failed, Please note that an incorrect card security code could cause payment failure. Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.
2)Insufficient fund, If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit.
3)Please also make sure you have used a Visa or MasterCard personal credit card to finish payment, because at present debit card or business card is unable to be supported.
4)Exceed limit, Please make sure the order amount does not exceed your credit card limit,or the payment is unable to go through smoothly.
If I pay on your website, Is my information safe?
We are sure that our website is legal, which has been certified by the card organization. So please don’t worry about that. Your payment information is kept by your bank or card organization, but not saved by us. We only use your shipping info for delivery. Your information is safe and we will keep your information confidential.
Can you send me an invoice?
Yes, we can send you the invoice via Paypal Or Klarna if you need, just feel free to contact us via email: official@onimehair.com
About Payment
What types of payment do you accept?
We accept the following payment methods: Paypal, Credit Cards (Visa Card, MasterCard, and American Express), Klarna, Western Union, Moneygram. If you have any payment problems, please contact with us: official@onimehair.com
Do you accept payment by installment?
Yes, Now we support PayPal Pay later and Klarna payment.
When I pay via PayPal, do I have to have a PayPal account? Can I use credit cards?
It is not necessary to have a PayPal account to order, you can pay with Credit/Debit Card directly. When you check out, please click paypal button, then you can choose the "Pay with Credit Card" on pop-up payment page.
Why is my card declined?
Sometimes when your card is expired, insufficient balance or poor credit which may have a record of Chargeback or others will lead to card declined when paying. So we suggest customers not take a dispute for no reasons, because your credit record will be affected, and your next shopping will be declined. When your card is declined, you can call your bank for the problem. Or you can try another card. If you still have problems, please send an email to us : official@onimehair.com
Why did my payment fail?
If your payment for an order has failed, please check it is not due to the following situations:
1)Card security code failed, Please note that an incorrect card security code could cause payment failure. Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.
2)Insufficient fund, If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit.
3)Please also make sure you have used a Visa or MasterCard personal credit card to finish payment, because at present debit card or business card is unable to be supported.
4)Exceed limit, Please make sure the order amount does not exceed your credit card limit,or the payment is unable to go through smoothly.
1)Card security code failed, Please note that an incorrect card security code could cause payment failure. Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.
2)Insufficient fund, If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit.
3)Please also make sure you have used a Visa or MasterCard personal credit card to finish payment, because at present debit card or business card is unable to be supported.
4)Exceed limit, Please make sure the order amount does not exceed your credit card limit,or the payment is unable to go through smoothly.
If I pay on your website, Is my information safe?
We are sure that our website is legal, which has been certified by the card organization. So please don’t worry about that. Your payment information is kept by your bank or card organization, but not saved by us. We only use your shipping info for delivery. Your information is safe and we will keep your information confidential.
About Shipment
How long will my hair be shipped after I place an order?
Generally, your package will be shipped within 24 hours after order confirm (except Weekends and Holiday). However, we may need to wait for 2 or 3 days for the stock at times, thus the delivery will be delayed for 2 or 3 days.
Which express do you use? How long can I receive my order?
We use DHL, FedEx , USPS, GES, TNT, DPEX or UPS. Generally, the package will be delivered within 3-7 business days to most countries once shipped out. The time you receive your order will depend on many factors, such as the shipping method and the location of the shipping address. Please be aware of that bad weathers, pandemic may cause the shipping delays sometimes. Once your order has shipped out, you will receive the tracking number by email.
Can you provide the Overnight / Expedite shipping service?
1-2 day expedite shipping is available for USA orders if the hair you want is in stock in our US warehouse. Please contact us to confirm it before you order. Our Customer service email: official@onimehair.com
Can I receive my order on Saturday or Sunday?
Most express companies are weekend off. If the package has been arrived your city, you can go to the local sites to pick it up.
I am in a remote area, can you ship it?
Generally, we can ship to most of the countries and regions worldwide, but individual places may be charged remote fees. If the zip code in the area can not be found on the express delivery system, we will not be able to ship it, you need to provide a new address.
Can I use Po.box as the shipping address?
We don't accept PO.box (including FPO or APO) as the shipping address, because the Express(DHL/FedEx/UPS/USPS/GES/TNT) can't deliver and we only accept the physical address as shipping address.
About Account
How to register a member?
1)Open the Web page, click on the "sign in".
2)Enter into the information page of need registration: You need fill out your name, mailbox address and password.
3)Click “submit” the specified page appears, you need to improve your information.
2)Enter into the information page of need registration: You need fill out your name, mailbox address and password.
3)Click “submit” the specified page appears, you need to improve your information.
How to reset my password?
Go to sign in page and click forget password. We will quickly email you a link to reset your password, if you don't get the email, please check your spam email at first. If still no email, please feel free to contact customer service, we can help reset your password.
How can I check my reward points?
Please be aware of that you need to be registered to earn and spend Reward Points. Sign in your account and you can check your reward points at “My Reward Points” Section. For more details, please check our reward points page.